The Business Centre

Redditch, B97 · Established 06/0 · Operated by Gaps Healthcare & Training Services Limited

A CQC-regulated home-care provider serving Redditch, registered since 06/0. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how The scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Management team demonstrated good understanding of equality, diversity and protected characteristics reflected in care records.”
CQC inspection report, Jun 2023

“Staff received training in PPE use and infection control with no reported issues from people or relatives.”
CQC inspection report, Jun 2023

“Service working within principles of the Mental Capacity Act; staff understood responsibilities regarding capacity and best interests.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Feb 2026
Not rated
Date of Assessment: 15 October and 18 December 2025, the service is a domiciliary care agency providing personal care to 56 adults. There had been a delay in between inspection days due to system issues and the decision made to be proportionate to extend inspe…
Apr 2025
Not rated
Date of assessment: 11 March 2025. The Business Centre is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to older people, people living with dementia and younger adults with a range of needs in…
Jun 2023
Good
Gaps Healthcare & Training Services Limited improved its Safe rating to Good following the previous breach of Regulation 19, with robust recruitment and safeguarding practices now in place. However, Well-led remains Requires Improvement due to inconsistent gov…
Sept 2022
Requires improvement
Focused inspection found a breach of Regulation 19 due to gaps in employment references and a missing staff risk assessment, alongside inadequate documentation of health risks and overdue care plan reviews. The overall rating dropped from Good to Requires Impr…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What The does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B97 6HA in Redditch. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B97

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