Note27 Jun 2023
Governance processes included audits of care plans, medicines and day-to-day operations; duty of candour compliance demonstrated.
Note27 Jun 2023
Open and inclusive leadership culture; nominated individual knowledgeable about regulatory requirements and equality legislation.
Note27 Jun 2023
No formal complaints received; people and relatives provided consistently positive feedback about the service.
Note27 Jun 2023
Care plans were personalised, regularly reviewed, and accessible to staff; changes in needs were communicated promptly.
Note27 Jun 2023
Staff received infection control training and were provided with adequate PPE including gloves and face masks.
Note27 Jun 2023
Medicines administration records completed correctly for all 3 people requiring medicines support; detailed medicines policy in place.
Note27 Jun 2023
DBS checks and references completed for all staff prior to commencement; recruitment records verified identity and right to work.
Note27 Jun 2023
People felt safe and staff understood how to minimise risks; person-centred risk assessments covered a range of safety and wellbeing needs.
Note29 Jan 2020
Close working relationships with GPs, pharmacists, occupational therapists and family members ensured joined-up, multidisciplinary care.
Note29 Jan 2020
Effective quality monitoring systems including weekly review of care notes and MAR charts supported continuous improvement.
Note29 Jan 2020
The registered manager maintained weekly home visits, daily telephone monitoring of care worker attendance and an open-door policy for staff.
Note29 Jan 2020
People's privacy, dignity and independence were actively promoted; cultural and religious needs were recorded and respected.
Note29 Jan 2020
Continuity of care was maintained through consistent allocation of familiar care workers.
Note29 Jan 2020
Care plans were person-centred, holistic and signed by people to confirm consent; Mental Capacity Act 2005 was understood and applied.
Note29 Jan 2020
Staff received induction including the Care Certificate, mandatory training, supervision every two months and annual appraisals.
Note29 Jan 2020
Accident and incident investigations were thorough; lessons learned were shared with staff in team meetings and supervision sessions.
Note29 Jan 2020
Medicines were managed appropriately with MAR charts reviewed weekly by the registered manager and discrepancies investigated promptly.
Note29 Jan 2020
Safer recruitment practices were followed, including DBS checks, employment history verification and right-to-work checks.
Note29 Jan 2020
Comprehensive risk assessments covered moving and handling, skincare, nutritional and mental health needs, with guidelines embedded in care plans.
Note29 Jan 2020
People felt safe and trusted their carers; safeguarding training was up to date and staff demonstrated good knowledge of abuse types and reporting procedures.