Operated by Oasis Care-UK Limited

Caremark (Harlow & Epping Forest)

Requires improvementRated 12 Aug 2025Home care · Harlow

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Nov 2023
People can only be deprived of their liberty when legally authorised under the MCA
Note11 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note11 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note11 Nov 2023
Staff support: induction, training, skills and experience

Note11 Nov 2023
The service worked in partnership with healthcare professionals and external agencies.
Note11 Nov 2023
The registered manager implemented a staff emergency welfare fund to support staff.
Note11 Nov 2023
The service worked within the principles of the Mental Capacity Act and appropriate legal authorisations were in place.
Note11 Nov 2023
Staff were provided with PPE which was replenished whenever required.
Note11 Nov 2023
An electronic system alerted office staff if a visit had not been made within 15 minutes of the scheduled time.
Note11 Nov 2023

Note11 Nov 2023
Meeting people's communication needs
Note11 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note11 Nov 2023
Improving care quality in response to complaints or concerns
Note11 Nov 2023
End of life care and support

Note11 Nov 2023
Preventing and controlling infection
Note11 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Nov 2023
Staffing and recruitment
Note11 Nov 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note11 Nov 2023
Using medicines safely

Note11 Nov 2023
Working in partnership with others
Note11 Nov 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note11 Nov 2023
Engaging and involving people using the service, the public and staff
Note11 Nov 2023
Promoting a positive culture; Managers and staff being clear about their roles and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info