Ace Homecare London

Harrow, HA1 · Established 06/0 · Operated by Ace Homecare Services Limited

A CQC-regulated home-care provider serving Harrow, registered since 06/0. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how Ace scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Infection control practices were confirmed by people and staff, with PPE available and used appropriately.”
CQC inspection report, Oct 2023

“The service imposed a voluntary embargo on new contracts to address identified deficiencies.”
CQC inspection report, Oct 2023

“People's cultural, religious and communication needs were assessed and matched with appropriately skilled staff, including language-matched carers.”
CQC inspection report, Oct 2023

Inspection history

The trajectory matters as much as the latest rating.

Feb 2025
Not rated
Date of Assessment 23 to 28 October 2024. Ace Homecare London is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 27 older people or people with dementia received personal care support from Ac…
Oct 2023
Requires improvement
Ace Homecare London was rated Requires Improvement overall following a January 2020 inspection, with two regulatory breaches identified: inadequate risk assessments (Regulation 12) and ineffective governance and quality assurance systems (Regulation 17). Key c…
Oct 2023
Requires improvement
Ace Homecare London was rated Requires Improvement overall following a focused inspection in April 2022, with breaches of Regulations 9, 12 and 17 identified relating to inadequate risk management, non-personalised care plans and ineffective governance systems…
Apr 2021
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Ace does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HA1 1PD in Harrow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HA1

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