Operated by Ace Homecare Services Limited

Ace Homecare London

Not RatedHome care · Harrow

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note19 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note19 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Oct 2023
Staff support: induction, training, skills and experience
Note19 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Oct 2023
Infection control practices were confirmed by people and staff, with PPE available and used appropriately.
Note19 Oct 2023
The service imposed a voluntary embargo on new contracts to address identified deficiencies.
Note19 Oct 2023
People's cultural, religious and communication needs were assessed and matched with appropriately skilled staff, including language-matched carers.
Note19 Oct 2023
The service worked effectively with health and social care professionals, with three care professionals providing positive feedback on partnership working.
Note19 Oct 2023
People and relatives expressed high satisfaction with staff competence, dignity, respect and cultural sensitivity.

Note19 Oct 2023
End of life care and support
Note19 Oct 2023
Improving care quality in response to complaints or concerns
Note19 Oct 2023
Meeting people's communication needs
Note19 Oct 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note19 Oct 2023
Learning lessons when things go wrong
Note19 Oct 2023
Preventing and controlling infection
Note19 Oct 2023
Using medicines safely
Note19 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Oct 2023
Assessing risk, safety monitoring and management
Note19 Oct 2023
Staffing and recruitment

Note19 Oct 2023
Working in partnership with others
Note19 Oct 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note19 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 Oct 2023
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note19 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Oct 2023