Operated by Nursing Direct Healthcare Limited

Nursing Direct Ltd - DCA Office

GoodRated 9 Jul 2023Home care · Coulsdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2023
Supporting people to live healthier lives and access healthcare services
Note7 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Sept 2023
Staff support: induction, training, skills and experience

Note7 Sept 2023
Positive open culture with registered manager welcoming feedback and committed to continuous improvement.
Note7 Sept 2023
Strong joint working with ICBs, local authorities, social workers, district nurses and GPs.
Note7 Sept 2023
Effective complaints handling with timely resolution and shared learning.
Note7 Sept 2023
Comprehensive infection control policy and training including PPE and food hygiene.
Note7 Sept 2023
Staff received specialist training tailored to each person's medical needs, including dementia, nutrition and equipment use.
Note7 Sept 2023

Note7 Sept 2023
End of life care and support
Note7 Sept 2023
Improving care quality in response to complaints or concerns
Note7 Sept 2023
Meeting people's communication needs
Note7 Sept 2023
Planning personalised care to ensure people have choice and control

Note7 Sept 2023
Learning lessons when things go wrong
Note7 Sept 2023
Preventing and controlling infection
Note7 Sept 2023
Using medicines safely
Note7 Sept 2023
Staffing and recruitment
Note7 Sept 2023
Assessing risk, safety monitoring and management
Note7 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note7 Sept 2023
Working in partnership with others
Note7 Sept 2023
Continuous learning and improving care
Note7 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Sept 2023
How the provider understands and acts on the duty of candour
Note7 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering