Reto Care Limited

GoodRated 16/02/2023Home care · Stoke-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note16 Feb 2023
Regular staff meetings, supervisions and training keeping staff informed and well-supported
Note16 Feb 2023
Open culture with duty of candour understood and practised by registered manager
Note16 Feb 2023
Effective partnership working with external agencies such as occupational therapists
Note16 Feb 2023
Strong governance including regular audits, spot checks, supervisions, and monthly calls to service users
Note16 Feb 2023
Registered manager improved electronic care planning system enabling easy updates and staff access
Note16 Feb 2023
Person-centred care delivery with flexible, responsive approach to individual needs and preferences
Note16 Feb 2023
Sufficient staffing levels with good reliability reported by people and relatives
Note16 Feb 2023
Safe staff recruitment with appropriate pre-employment checks including DBS
Note16 Feb 2023
Medicines management improved since last inspection with full audit of all medicines records replacing sampling
Note16 Feb 2023
Detailed risk assessments in place and regularly reviewed; staff knowledgeable about safe support techniques