Operated by Cannock Chase and South Staffordshire Care 28 Limited

Caremark Cannock Chase and South Staffordshire

GoodRated 10 May 2018Home care · Cannock

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Respect for privacy, dignity and independence
Note29 Jan 2020
Relationships between staff and people using the service

effective

Note29 Jan 2020
Nutrition and healthcare access
Note29 Jan 2020
Staff supervision arrangements
Note29 Jan 2020
Mental Capacity Act and DoLS compliance
Note29 Jan 2020
Staff induction, training and competency checks

Other

Note29 Jan 2020
People were supported with nutrition and access to healthcare professionals when needed.
Note29 Jan 2020
Staff understood and respected people's cultural diversity and gender preferences for care.
Note29 Jan 2020
People felt involved in planning and reviewing their care and felt confident raising concerns or complaints.
Note29 Jan 2020
People were encouraged to maintain their independence and staff respected their daily routines and preferences.
Note29 Jan 2020
The provider followed robust recruitment procedures including DBS checks and references to ensure staff suitability.
Note

responsive

Note29 Jan 2020
Cultural competency and individual preferences
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care planning and review
Note29 Jan 2020
Out-of-hours responsiveness and emergency contact

safe

Note29 Jan 2020
Safe recruitment procedures
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Safeguarding knowledge and escalation procedures
Note29 Jan 2020
Medicines administered and managed safely
Note29 Jan 2020
Staffing levels sufficient to ensure timely care

well_led

Note29 Jan 2020
Staff morale, culture and listening to staff
Note29 Jan 2020
Regulatory notification compliance
Note29 Jan 2020
Quality assurance and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: WS11 1AP
Registered manager: Appleton, Emma
Local authority: Staffordshire
Region: West Midlands
City: Cannock
Last CQC check: 05/Oct/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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