Operated by A Chance for Life Limited

A chance for life Ltd

GoodRated 1 Nov 2018Home care · Penrith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note25 Aug 2023
Families involved in care planning and asked for feedback about staff during appraisals.
Note25 Aug 2023
Active engagement with multidisciplinary teams and external agencies evident in care plans.
Note25 Aug 2023
Lessons learnt from incidents were communicated to staff through face-to-face meetings and electronic communications.
Note25 Aug 2023
Open and inclusive culture promoted by the registered manager with good communication with families.
Note25 Aug 2023
Effective infection prevention and control systems including COVID-19 guidance and PPE supply.
Note25 Aug 2023
Strong continuity of care with consistent carers assigned to individuals.
Note25 Aug 2023
Person-centred care plans were in place with people having input into their own care.
Note25 Aug 2023
Staff were recruited safely with DBS checks and two references completed for all new staff.
Note25 Aug 2023
People felt very safe and expressed high confidence in staff, with family members reporting 100% satisfaction with safety.
minorgovernance25 Aug 2023
The provider's audits and checks to monitor the quality and safety of the service did not always identify some recording shortfalls with medication.
minormedication_management25 Aug 2023
Medicine records were not always clear and did not follow the medicines policy. Recording issues were discussed with the registered manager and addressed immediately.

Note25 Aug 2023
Learning lessons when things go wrong
Note25 Aug 2023
Preventing and controlling infection
Note25 Aug 2023
Staffing and recruitment
Note25 Aug 2023
Assessing risk, safety monitoring and management
Note25 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Aug 2023
Using medicines safely

Note25 Aug 2023
Continuous learning and improving care; Working in partnership with others
Note25 Aug 2023
Engaging and involving people using the service, the public and staff
Note25 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Aug 2023
How the provider understands and acts on the duty of candour
Note25 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements