Honeydew Healthcare Limited

Requires improvementRated 11 Mar 2022Home care · Nuneaton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note3 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Nov 2022
Staff support: induction, training, skills and experience

Note3 Nov 2022
Positive culture with staff feeling supported by management.
Note3 Nov 2022
The provider worked collaboratively with other agencies including monthly multi-disciplinary meetings.
Note3 Nov 2022
Staff understood safeguarding responsibilities and the importance of whistleblowing.
Note3 Nov 2022
Relatives gave positive feedback, describing staff as kind, caring and effective.
Note3 Nov 2022
There were sufficient staff to cover agreed care calls with no missed visits.

Note3 Nov 2022
End of life care and support
Note3 Nov 2022
Improving care quality in response to complaints or concerns
Note3 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Nov 2022
Meeting people's communication needs
Note3 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note3 Nov 2022
Engaging and involving people using the service, the public and staff
Note3 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Nov 2022
How the provider understands and acts on the duty of candour
Note3 Nov 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements