Note5 May 2023
Provider was effective in supporting people to access community activities and maintain social connections.
Note5 May 2023
Some relatives reported very positive experiences: 'She's incredibly safe, I'm over the moon with her care. They do an amazing job.'
Note5 May 2023
Provider responded promptly to inspection concerns, submitting action plans and engaging the local authority safeguarding team.
Note5 May 2023
Staff worked effectively with external health and social care professionals, supporting people to attend medical appointments.
Note5 May 2023
Provider was working in accordance with Duty of Candour regulation, acting openly and transparently when things went wrong.
Note5 May 2023
Staff were aware of their responsibilities in relation to safeguarding and could describe types of abuse and appropriate actions.
minorsupervision_appraisal5 May 2023
I haven't had much management support, they've given excuses saying they are busy.
moderatesafeguarding5 May 2023
it was noted in one person's care plan they may exhibit behaviours which could place people at risk of harm... it failed to provide sufficient guidance to ensure all people were supported to stay safe…
moderatestaff_training5 May 2023
Two staff told us they didn't know what cleaning products should be used and said they had not received training in this area.
moderateleadership5 May 2023
Managers and staff were not always clear about their roles and responsibilities which created inconsistency in respect of oversight and leadership.
moderaterecord_keeping5 May 2023
We found no records in place demonstrating staff had repositioned the catheter, emptied the bag or they had received appropriate training in this area.
criticalgovernance5 May 2023
The providers governance arrangements failed to drive improvement on a consistent basis.
criticalconsent_capacity5 May 2023
restrictions were in place which had not been authorised in people's best interests... no approved authorisations agreed by the court of protection.
moderatecare_planning5 May 2023
one person's care plans failed to detail the required actions staff should take to reduce the possibility of acquiring an infection.
criticalmedication_management5 May 2023
we found no PRN protocol for the use of Timodine Cream, Daktacort Cream, Daktarin Miconazole nitrate cream and Laxido.
criticalstaffing_levels5 May 2023
the organisation had 7 staff vacancies. During our inspection, 4 staff from one particular house resigned which increased the number of staff vacancies to 11.