Note30 Oct 2021
Unanimous positive feedback from people supported, families, and staff about the quality of care
Note30 Oct 2021
Effective quality assurance systems including audits, quality questionnaires, Parent/Carer Forums and staff forums
Note30 Oct 2021
End of life care provided at home in familiar surroundings in collaboration with community health professionals
Note30 Oct 2021
People supported to access a wide range of leisure, education and work activities and maintain community connections
Note30 Oct 2021
Highly person-centred approach with people involved in care planning, house meetings, and even staff recruitment interviews
Note30 Oct 2021
Service operated in accordance with Mental Capacity Act 2005 principles, with 14 COP referrals made where appropriate
Note30 Oct 2021
Staff received regular supervision every six to eight weeks, annual appraisals, and role-specific training including BSL
Note30 Oct 2021
Strong continuity of staffing with a goal of zero agency staff use
Note30 Oct 2021
Robust recruitment process requiring all checks completed before staff commenced work, followed by a one-month shadow period
Note30 Oct 2021
People felt safe and staff demonstrated good knowledge of safeguarding procedures with an electronic RAG-rated incident monitoring system
minorcare_planning30 Oct 2021
we still found care records lacked specific detail when describing the support tasks required by staff
moderatemedication_management30 Oct 2021
a Medication Administration Record (MAR) had been hand written by staff and the information recorded did not correspond with the information on the label printed by the pharmacist
minorrecord_keeping30 Oct 2021
one person's support plan said they required help with eating, but it did not describe what help was required
Note20 Jun 2019
Accessible Information Standard met with individual communication profiles and assistive technology where appropriate.
Note20 Jun 2019
Strong staffing stability with staff allocated to teams ensuring people were supported by familiar workers.
Note20 Jun 2019
Effective quality assurance with electronic monitoring of audits across care plans, finances, health and safety, and medication.
Note20 Jun 2019
Exceptional responsiveness to individuals, including supporting a person through end-of-life care entirely at home with their wishes respected.
Note20 Jun 2019
Person Centred Active Support (PCAS) pilot demonstrated increased engagement and activity levels in supported living.
Note20 Jun 2019
Comprehensive, tailored training including BSL, Makaton, epilepsy, and challenging behaviour matched to individual people's needs.
Note20 Jun 2019
Medicines managed safely with three-monthly audits, annual training, and six-monthly competency observations by managers.
Note20 Jun 2019
98% of people surveyed felt safe with their support workers, and safeguarding referrals were made appropriately when needed.