Note10 Jan 2019
Robust recruitment processes including DBS checks and references in place
Note10 Jan 2019
Staff supported people's independence and involved them in all aspects of their care
Note10 Jan 2019
Service worked closely with health and social care professionals to coordinate care
Note10 Jan 2019
Registered manager was highly regarded by people, relatives and health professionals
Note10 Jan 2019
Care plans were person-centred, detailed and co-produced with people and relatives
Note10 Jan 2019
Staff demonstrated compassion, dignity and respect, treating people as individuals
Note10 Jan 2019
Medicines managed safely with fully completed MAR records and competency-assessed staff
Note10 Jan 2019
People felt safe and staff were consistently on time with no missed visits reported
Note14 Jun 2016
People's cultural and social needs were identified and met, including support to attend church and community activities
Note14 Jun 2016
People were supported in line with MCA principles including mental capacity assessments and best interest processes
Note14 Jun 2016
Staff felt well supported with good communication, accessible management, regular staff meetings and memos
Note14 Jun 2016
Registered manager promoted a caring culture; people, relatives and staff were overwhelmingly positive about leadership and communication
Note14 Jun 2016
Care plans were personalised, reflecting life histories, cultural needs, health conditions and independence goals
Note14 Jun 2016
Staff arrived on time with no missed visits reported; electronic scheduling system ensured all visits were covered
Note14 Jun 2016
Medicines were managed safely with person-specific training, competency sign-off and fully completed MAR records
Note14 Jun 2016
People felt safe and staff demonstrated clear understanding of safeguarding responsibilities with appropriate referrals made to local authority and DBS
minorother14 Jun 2016
However there was no written contingency plan. We spoke to the registered manager who told us they would put a written plan in place.
minorgovernance14 Jun 2016
There was no written action plan; however the registered manager told us the actions they planned to take to improve the service.
minorsupervision_appraisal14 Jun 2016
records showed not all staff had received supervision in line with the providers supervision policy