Premium Community Care Ltd

Birmingham, B25 · Established 23/1

A CQC-regulated home-care provider serving Birmingham, registered since 23/1. Rated Good at its most recent CQC inspection (Apr 2019).

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What the CQC found

The five questions inspectors ask, and how Premium scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff encouraged people to access healthcare professionals when necessary and followed healthcare guidance.”
CQC inspection report, Jan 2020

“People and relatives were involved in developing and reviewing care plans.”
CQC inspection report, Jan 2020

“People and relatives reported staff were caring, kind, and supported independence and dignity.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Requires improvement
Premium Community Care Ltd was rated Requires Improvement overall at this September 2017 inspection, with Safe, Effective and Responsive rated Good but Caring and Well-led requiring improvement due to inconsistent staff conduct, insufficiently embedded quality…
Jan 2020
Requires improvement
Premium Community Care Ltd was rated Requires Improvement across all five key questions following a June 2016 inspection, with three regulatory breaches identified covering medicines management (Regulation 12), governance (Regulation 17), and staffing (Regulat…
Jun 2019
Good
Premium Community Care Ltd achieved an overall rating of Good across all five key questions at its March 2019 inspection, having improved from Requires Improvement in Caring and Well-led since November 2017. The service demonstrated safe practices, person-cent…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Premium does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B25 8UR in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B25

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