Premium Community Care Ltd

GoodRated 4 Apr 2019Home care · Birmingham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Support for independence
Note29 Jan 2020
Dignity, respect and person-centred care consistency
Note29 Jan 2020
Kindness and compassion of staff

effective

Note29 Jan 2020
Access to healthcare
Note29 Jan 2020
Nutrition and hydration monitoring
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Staff training and supervision

Other

Note29 Jan 2020
Staff encouraged people to access healthcare professionals when necessary and followed healthcare guidance.
Note29 Jan 2020
People and relatives were involved in developing and reviewing care plans.
Note29 Jan 2020
People and relatives reported staff were caring, kind, and supported independence and dignity.
Note29 Jan 2020
Staff received training, supervision, and were supported to complete the Care Certificate during induction.
Note29 Jan 2020
Staff knew how to report safeguarding concerns and had responded appropriately to concerns raised.
moderatesafeguarding

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Care planning and involvement

safe

Note29 Jan 2020
Recruitment processes
Note29 Jan 2020
Risk assessment and care records guidance
Note29 Jan 2020
Safeguarding awareness and response
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Staffing deployment and timeliness of calls

well_led

Note29 Jan 2020
Learning from incidents and complaints
Note29 Jan 2020
Leadership approachability and staff support
Note29 Jan 2020
Quality assurance and audit effectiveness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: B25 8UR
Registered manager: Hassen, Louise
Local authority: Birmingham
Region: West Midlands
City: Birmingham
Last CQC check: 04/Apr/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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