Note17 Feb 2024
Provider meeting Accessible Information Standard; communication needs documented and supported including for non-verbal individuals.
Note17 Feb 2024
End of life care plans in place where appropriate, incorporating cultural and religious needs.
Note17 Feb 2024
Positive open culture with reflective practice led by a clinical lead, regular supervision, staff meetings and shared learning.
Note17 Feb 2024
Effective partnership working with health professionals, solicitors, local authorities, schools and therapists to coordinate holistic care.
Note17 Feb 2024
Strong safeguarding culture with incident reporting, a safeguarding board review process, and lessons-learned approach to prevent reoccurrence.
Note17 Feb 2024
Staff received specialist training tailored to individual needs, including autonomic dysreflexia, epilepsy, PEG tube management and evacuation procedures.
Note17 Feb 2024
Comprehensive pre-assessment using evidence-based tools (e.g. MUST) covering protected characteristics, goals and preferences.
Note17 Feb 2024
Bespoke staff teams recruited to match each person's family culture, lifestyle and language needs, with people and relatives involved in the employment process.
Note29 Jan 2020
Complaints procedure accessible; feedback used to drive continuous improvement
Note29 Jan 2020
Strong multi-disciplinary working with healthcare professionals to meet complex health needs
Note29 Jan 2020
Consent and Mental Capacity Act 2005 principles fully embedded in practice
Note29 Jan 2020
Effective quality assurance systems including audits, feedback surveys, and incident analysis
Note29 Jan 2020
Open and transparent culture with strong leadership; registered managers led by example
Note29 Jan 2020
Person-centred care plans regularly reviewed, including 'About Me' sections reflecting individual preferences
Note29 Jan 2020
Staff received comprehensive induction, regular training, supervision, and annual appraisals
Note29 Jan 2020
Medicines managed safely with pharmacy-filled dossett boxes, completed MAR sheets, and regular stock monitoring
Note29 Jan 2020
Robust recruitment process including DBS checks, references, and face-to-face interviews
Note29 Jan 2020
Consistent staff team with strong knowledge of individual needs, supporting complex rehabilitation effectively