Operated by Goldenage Healthcare Limited

Pilgrim Wood Residential Home

GoodRated 10 May 2021Home care · Guildford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note3 Apr 2022
Good partnership working with external healthcare professionals
Note3 Apr 2022
Strong engagement with people, relatives and staff via regular meetings and team communication
Note3 Apr 2022
Regular staff supervision programme established
Note3 Apr 2022
Improved governance, quality monitoring systems and management oversight with two new deputy managers
Note3 Apr 2022
Person-centred care plans with detailed information accessible electronically and on paper
Note3 Apr 2022
Effective infection prevention and control measures during COVID-19, including staff living on site
Note3 Apr 2022
Robust recruitment procedures including DBS checks and references
Note3 Apr 2022
Safe medicines management with competency assessments and internal/external audits
Note3 Apr 2022
Accidents and incidents reviewed to identify learning and reduce recurrence risk
Note3 Apr 2022
Improved fire safety standards including replaced fire alarm system and updated risk assessments
Note3 Apr 2022
Stable staff team providing consistent care; people felt safe and well-supported

Note3 Apr 2022
Preventing and controlling infection
Note3 Apr 2022
Using medicines safely
Note3 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Apr 2022
Staffing and recruitment
Note3 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
Note3 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info