Note26 Jan 2021
Open culture with staff feeling supported and aware of whistleblowing policy
Note26 Jan 2021
MCA and DoLS training in place; nutritional and dietary needs assessed and met
Note26 Jan 2021
Strong quality assurance processes including audits, surveys, courtesy calls, and unannounced competency checks
Note26 Jan 2021
Effective complaints procedure with complaints resolved to complainants' satisfaction
Note26 Jan 2021
People's privacy, dignity, and independence were respected; care delivered in a warm and patient manner
Note26 Jan 2021
Staff received regular training, supervision, annual appraisal, and shadowing during induction
Note26 Jan 2021
Sufficient staffing levels with robust recruitment procedures including DBS checks and references
Note26 Jan 2021
Staff were knowledgeable about safeguarding procedures and reporting responsibilities
minorcommunication_with_families26 Jan 2021
There have been some occasions when staff have been late and I have not always been contacted by the office.
minorcare_planning26 Jan 2021
Some of the care plans we saw were not written in sufficient step by step detail to describe the care that was to be given. There were vague statements such as 'give assistance'.
moderatemedication_management26 Jan 2021
Guidelines were not in place for the administration of a specific medicine [Alendronic acid] and some staff we spoke with were not aware of how it should be administered.
moderatemedication_management26 Jan 2021
In some of the medication administration records (MARs) staff did not always enter the required code and therefore failed to complete the MARs as they should have done.
Note8 Nov 2017
Positive feedback from people, relatives, local authority care managers and healthcare professionals.
Note8 Nov 2017
Regular programme of audits covering medicines, training, care planning and recruitment with prompt follow-up on shortfalls.
Note8 Nov 2017
Open and transparent culture with staff feeling able to raise concerns and contribute ideas.
Note8 Nov 2017
Care plans were person-centred, detailed and regularly reviewed with involvement of people and relatives.
Note8 Nov 2017
Effective formal and informal supervision system supporting staff development.
Note8 Nov 2017
Comprehensive staff training programme including Care Certificate, MCA, safeguarding and moving and handling.
Note8 Nov 2017
Sufficient staffing levels monitored on an ongoing basis with active recruitment in progress.
Note8 Nov 2017
Medicines administration supported by staff training and competency checks.
Note8 Nov 2017
Robust safeguarding policies and staff awareness of reporting procedures were in place.
Note8 Nov 2017
People felt safe and expressed high satisfaction with care staff, describing them as kind, respectful and cheerful.
minormissed_or_late_visits8 Nov 2017
People said that staff generally arrived on time but there had been occasions when staff had arrived late but this was not a frequent occurrence.
minorgovernance8 Nov 2017
A registered manager was not in post at the time of the inspection. The service had not had a registered manager in post since August 2017.