Operated by Middlesbrough Borough Council

South Tees Home Support Service

GoodRated 29/01/2020Home care · Middlesbrough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Mar 2023
Equality and diversity
Note30 Mar 2023
Promoting independence
Note30 Mar 2023
Dignity, respect and kindness

effective

Note30 Mar 2023
Mental Capacity Act / consent
Note30 Mar 2023
Multi-agency working
Note30 Mar 2023
Assessment and care planning
Note30 Mar 2023
Supervision and appraisal
Note30 Mar 2023
Staff training

Other

Note30 Mar 2023
Registered manager submitted required notifications to CQC in a timely way.
Note30 Mar 2023
Staff spoke positively about leadership, culture and values of the service.
Note30 Mar 2023
Strong multi-agency working and community links, including fortnightly multi-agency panel and links with OTs and SLTs.
Note30 Mar 2023
Staff knowledgeable about people's communication support needs, including non-verbal communication methods.
Note30 Mar 2023
Person-centred support plans developed collaboratively with relatives and external professionals, regularly reviewed.
Note30 Mar 2023

responsive

Note30 Mar 2023
Complaints handling
Note30 Mar 2023
Activities
Note30 Mar 2023
Communication support
Note30 Mar 2023
Person-centred care planning

safe

Note30 Mar 2023
Recruitment
Note30 Mar 2023
Staffing levels
Note30 Mar 2023
Safeguarding
Note30 Mar 2023
Infection control
Note30 Mar 2023
Risk assessment and management

well_led

Note30 Mar 2023
Stakeholder engagement and community links
Note30 Mar 2023
Regulatory notifications
Note30 Mar 2023
Leadership and culture
Note30 Mar 2023
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TS2 1JP
Registered manager: Baxter, Jacqueline
Local authority: Middlesbrough
Region: North East
City: Middlesbrough
Last CQC check: 29/Jan/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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