Heritage Staffing Services

Harlow, CM18 · Established 2017

A CQC-regulated home-care provider serving Harlow, registered since 2017. Rated Requires improvement at its most recent CQC inspection (Mar 2023).

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What the CQC found

The five questions inspectors ask, and how Heritage scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Team meetings were used well to improve care and discuss concerns openly.”
CQC inspection report, Mar 2023

“People and families were involved in initial assessments and subsequent reviews.”
CQC inspection report, Mar 2023

“Staff used PPE effectively, minimising the risk of COVID-19 transmission.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2023
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Heritage does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CM18 6NS in Harlow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CM18

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