Heritage Staffing Services

Harlow, CM18 · Established 06/0 · Operated by Heritage Staffing Services Limited

A CQC-regulated home-care provider serving Harlow, registered since 06/0. Rated Requires improvement at its most recent CQC inspection (Feb 2023).

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What the CQC found

The five questions inspectors ask, and how Heritage scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Team meetings were used well to improve care and discuss concerns openly.”
CQC inspection report, Mar 2023

“People and families were involved in initial assessments and subsequent reviews.”
CQC inspection report, Mar 2023

“Staff used PPE effectively, minimising the risk of COVID-19 transmission.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2023
Requires improvement
Heritage Staffing Services received an overall rating of Requires Improvement following a focused inspection of the safe and well-led key questions, triggered by safeguarding concerns about quality of care and service management. A breach of Regulation 17 (Goo…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Heritage does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CM18 6NS in Harlow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CM18

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