Femack Training and Recruitment Consultancy Ltd

GoodRated 28/02/2023Home care · Dartford

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note28 Feb 2023
Regular unannounced checks on staff practices carried out by the registered manager with immediate action taken on issues identified.
Note28 Feb 2023
Service worked in partnership with health, social care professionals and charitable organisations to meet people's needs.
Note28 Feb 2023
People and relatives spoke positively about care; surveys showed high satisfaction between August and October 2022.
Note28 Feb 2023
Positive staff culture; staff felt supported by the registered manager and felt free to raise concerns.
Note28 Feb 2023
Medicines management policies, procedures and staff training were in place even though no one currently required medicines support.
Note28 Feb 2023
Infection control procedures and PPE provision were adequate; staff had up-to-date training on infection prevention and control.
Note28 Feb 2023
Systems in place to monitor and support learning from accidents and incidents.
Note28 Feb 2023
Risks to people had been identified, assessed and had management plans in place with guidance for staff on how to minimise individual risks.
moderategovernance28 Feb 2023
the registered manager did not identify the shortfalls we found including lack of information or gaps we found in staff recruitment records.
moderatesafeguarding28 Feb 2023
staff did not know the external organisations they could escalate concerns of abuse to and did not always know the types of abuse that exist.
moderaterecord_keeping28 Feb 2023
staff recruitment records were not always complete including staff employment histories. For example, two members of staff had employment histories covering a total period of five months each.