Operated by Connect 2 Flexicare Limited

Connect 2 Flexicare Head Office

GoodRated 28/04/2023Home care · Aylesbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Apr 2023
Staff support: induction, training, skills and experience
Note28 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note28 Apr 2023
The registered manager was visible, approachable and had proactively identified areas for improvement, including additional management recruitment.
Note28 Apr 2023
Complaints were responded to in a timely manner and people felt confident raising concerns.
Note28 Apr 2023
Individual communication plans were in place and staff demonstrated good awareness of communication needs.
Note28 Apr 2023
The service maintained strong working relationships with external healthcare professionals, described as open, honest and person-centred.
Note28 Apr 2023
Relatives praised kindness, consistency of care staff, and flexible emergency responses from management.
Note28 Apr 2023
Staff knew people well, recognised signs of emotional distress and applied least-restrictive practices effectively.

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Assessing risk, safety monitoring and management
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Using medicines safely

Note28 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info