Operated by Blue Ocean Services Limited

Blue Ocean Services

GoodRated 3 Mar 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jun 2024
Respecting and promoting people's privacy, dignity and independence
Note4 Jun 2024
Supporting people to express their views and be involved in decisions about their care
Note4 Jun 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jun 2024
Ensuring consent to care and treatment in line with law and guidance
Note4 Jun 2024
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jun 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jun 2024
Staff support: Induction, training, skills and experience
Note4 Jun 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Jun 2024
Infection prevention and control measures were robust; staff consistently used appropriate PPE.
Note4 Jun 2024
People and relatives found the office approachable and the registered manager responsive to feedback.
Note4 Jun 2024
The provider worked in partnership with health and social care professionals and the local church to support people's social wellbeing.
Note4 Jun 2024
People were supported to maintain independence and dignity; staff respected cultural and religious beliefs.
Note4 Jun 2024
Regular supervisions, appraisals and unannounced spot checks supported staff performance and wellbeing.
Note

Note4 Jun 2024
End of life care and support
Note4 Jun 2024
Improving care quality in response to complaints or concerns
Note4 Jun 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Jun 2024
Meeting people's communication needs
Note4 Jun 2024
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note4 Jun 2024
Working in partnership with others
Note4 Jun 2024
Continuous learning and improving care
Note4 Jun 2024
Engaging and involving people using the service, the public and staff
Note4 Jun 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Jun 2024
How the provider understands and acts on the duty of candour