Note30 Oct 2021
Active community presence including dementia awareness events in partnership with Dementia Action Alliance and local authorities.
Note30 Oct 2021
Robust governance with monthly, six-monthly and yearly audits and action plans, supported by a regional Quality Assurance Team.
Note30 Oct 2021
Positive organisational culture with staff recognition schemes, peer-to-peer sessions, and placement in Glassdoor top 100 employers.
Note30 Oct 2021
Exemplary end-of-life care, including going beyond role to fulfil a dying person's final wish to see their artwork.
Note30 Oct 2021
Strong person-centred care with care plans written in first person capturing life history, preferences and individual routines.
Note30 Oct 2021
Staff well trained, inducted via Care Certificate within 12 weeks, with regular supervision and practice observations every 3–4 months.
Note30 Oct 2021
Safe medicines administration with monthly MAR audits and clear policy aligned to national guidance.
Note30 Oct 2021
Adequate staffing levels maintained through careful acceptance of care packages and a well-functioning on-call system.
Note30 Oct 2021
Robust risk assessment and care planning, including environmental risks and detailed manual handling instructions.
Note30 Oct 2021
People felt safe and staff demonstrated strong knowledge of safeguarding responsibilities, with refresher training and discussion at all team meetings.
minorgovernance30 Oct 2021
these results were not analysed to give results for each local service. A new role has been created to ensure that results would be collated and available for individual branches in the future.
minorcommunication_with_families30 Oct 2021
one person did say that, 'Communication between the office and us could be better sometimes.' Another person told us that when the carer is running late they are not informed right away
minorrecord_keeping30 Oct 2021
the checks identified that one person's MAR chart had some gaps. However, the daily notes in the person's care plan said the medicines had been taken as prescribed each day.