Operated by Dimensions Somerset Sev Limited

Dimensions Somerset Frome Domiciliary Care Office

GoodRated 11 Jan 2022Home care · Frome

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note1 Nov 2022
Effective duty of candour, communication, and continuous learning including training on closed cultures and positive behaviour support
Note1 Nov 2022
Positive, person-centred culture with approachable registered managers and good family engagement
Note1 Nov 2022
Improved governance systems with quality reviews, action plans and clear accountability
Note1 Nov 2022
Strong safeguarding awareness and reporting to local authority and CQC
Note1 Nov 2022
Safe recruitment processes including DBS checks; people involved in interviewing staff
Note1 Nov 2022
Medicines managed and administered safely; staff trained in STOMP; MARs fully completed and audited
Note1 Nov 2022
Individualised and regularly reviewed risk assessments with protocols for conditions such as epilepsy and diabetes
Note1 Nov 2022
Improvements made; provider no longer in breach of Regulation 12 (Safe Care and Treatment) or Regulation 17 (Good Governance)
minorstaffing_levels1 Nov 2022
Feedback from relatives and staff was that staffing had improved but further increases would enable stability across all the homes. One staff member said, 'More staff are needed.'

Note1 Nov 2022
Working in partnership with others
Note1 Nov 2022
Continuous learning and improving care
Note1 Nov 2022
Engaging and involving people using the service, the public and staff
Note1 Nov 2022
Duty of candour
Note1 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements