42 Alexandra Road

Farnborough, GU14 · Established 09/0 · Operated by Virtue Care Ltd

A CQC-regulated home-care provider serving Farnborough, registered since 09/0. Rated Good at its most recent CQC inspection (May 2023).

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What the CQC found

The five questions inspectors ask, and how 42 Alexandra Road scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Regular staff meetings held to share feedback and drive improvements.”
CQC inspection report, Sept 2023

“Registered manager worked to create a person-centred culture, including arranging activities and stimulation for people.”
CQC inspection report, Sept 2023

“Office staff completed or were completing level 3 professional qualifications, with career development offered to care staff.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Good
42 Alexandra Road improved from Requires Improvement to Good across both inspected key questions (Safe and Well-Led), demonstrating effective progress since the February 2023 inspection. The service showed strong safeguarding, medicines management, recruitment…
Feb 2023
Requires improvement
42 Alexandra Road improved significantly from its previous Inadequate rating, exiting Special Measures after addressing 10 prior regulatory breaches, but remains Requires Improvement overall due to ongoing gaps in medicines audit robustness and inconsistent co…
Nov 2022
Inadequate
42 Alexandra Road (Virtue Care Ltd) was rated Inadequate overall following a July 2022 inspection, with ten regulatory breaches spanning medicines management, staffing, safeguarding, recruitment, consent, dignity, person-centred care, nutrition, governance, an…
Apr 2022
Requires improvement
42 Alexandra Road, a domiciliary care agency, was rated Requires Improvement overall following a focused inspection of Safe and Well-Led, driven by concerns about medicines management, missed visits, incomplete records, and governance failures including two un…
Oct 2021
Requires improvement
Virtue Care was rated Requires Improvement overall following a May 2018 inspection, with a breach of Regulation 19 found due to inadequate recruitment checks and gaps in staff medicine training and supervision records. The service demonstrated strengths in car…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What 42 Alexandra Road does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GU14 6DA in Farnborough. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GU14

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