Operated by Virtue Care Ltd

42 Alexandra Road

GoodRated 7 May 2023Home care · Farnborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2023
Respecting and promoting people's privacy, dignity and independence

Note3 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Feb 2023
Staff support: induction, training, skills and experience

Note13 Sept 2023
Regular staff meetings held to share feedback and drive improvements.
Note13 Sept 2023
Registered manager worked to create a person-centred culture, including arranging activities and stimulation for people.
Note13 Sept 2023
Office staff completed or were completing level 3 professional qualifications, with career development offered to care staff.
Note13 Sept 2023
Staff workshop held to share learning from incidents and reduce recurrence.
Note13 Sept 2023
Registered manager implemented a service improvement plan with defined outcomes and monthly audits.
Note13 Sept 2023

Note3 Feb 2023
End of life care and support
Note3 Feb 2023
Improving care quality in response to complaints or concerns
Note3 Feb 2023
Meeting people's communication needs
Note3 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Feb 2023
Working in partnership with others
Note3 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Feb 2023
How the provider understands and acts on the duty of candour
Note3 Feb 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info