Portland Domiciliary Service

Crook, DL15 · Established 01/1 · Operated by Bondcare Willington Limited

A CQC-regulated home-care provider serving Crook, registered since 01/1. Rated Requires improvement at its most recent CQC inspection (27/01/2024).

What the CQC found

The five questions inspectors ask, and how Portland scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“The provider carried out quality assurance visits and maintained an action plan for improvement.”
CQC inspection report, Feb 2024

“Staff felt able to raise concerns with management and reported feeling supported by the manager.”
CQC inspection report, Feb 2024

“Management and staff were aware of their MCA obligations and respected people's right to refuse support.”
CQC inspection report, Feb 2024

Inspection history

Feb 2024
Requires improvement
Portland Domiciliary Service was rated Requires Improvement overall following inspections in November–December 2023, with breaches of Regulations 17 and 18 identified relating to poor governance, inadequate agency staff induction and record-keeping failures ac…
Oct 2021
Not rated
Aug 2018
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at DL15 0PW in Crook. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DL15

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