New Horizon Care

Market Harborough, LE16 · Established 28/1 · Operated by New Horizons Care Limited

A CQC-regulated home-care provider serving Market Harborough, registered since 28/1. Rated Good at its most recent CQC inspection (23/03/2026).

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What the CQC found

The five questions inspectors ask, and how New scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider supported people to access COVID-19 tests when symptoms were present”
CQC inspection report, Mar 2021

“Staff trained in infection prevention including COVID-19 and safe use of PPE”
CQC inspection report, Mar 2021

“Policies and procedures in place for infection prevention and control”
CQC inspection report, Mar 2021

Inspection history

The trajectory matters as much as the latest rating.

Mar 2026
Not rated
Date of assessment 12 – 16 January 2026. This assessment was announced. New Horizon Care is a homecare service which also provides clinical support for people with complex healthcare needs. This includes services to adults with learning disabilities. We assess…
Mar 2021
Not rated
This targeted inspection of New Horizon Care focused solely on infection prevention and control concerns, finding no evidence of risk to people from COVID-19 or other infections. The overall rating remains Good from the previous comprehensive inspection publis…
Jan 2021
Requires improvement
New Horizons Care received an overall rating of Requires Improvement following a July 2014 announced inspection, with breaches of Regulations 20 and 22 identified relating to inadequate record keeping and insufficient staffing levels. Caring was rated Good, bu…
Jan 2020
Good
New Horizons Care was rated Good overall following a January 2016 inspection, with Requires Improvement for Effective due to inconsistent application of the Mental Capacity Act, gaps in staff DoLS understanding, and supervision not always delivered in line wit…
Mar 2018
Good
New Horizon Care, a domiciliary and supported living service in Market Harborough, was rated Good overall at its February 2018 inspection, maintaining its previous Good rating from January 2016. The service demonstrated consistent strengths across all five key…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What New does

✓Homecare agencies
✓Rehabilitation (illness/injury)

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LE16 7QU in Market Harborough. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LE16

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