Operated by New Horizons Care Limited

New Horizon Care

GoodRated 23/03/2026Home care · Market Harborough

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Jan 2021
Involvement of people in recruitment
Note30 Jan 2021
Dignity, respect and person-centred support

effective

Note30 Jan 2021
Health needs assessment and care plan instructions
Note30 Jan 2021
Supervision and appraisal frequency
Note30 Jan 2021
Training for agency and relief staff

Other

Note13 Mar 2021
Provider supported people to access COVID-19 tests when symptoms were present
Note13 Mar 2021
Contingency plan in place for infection outbreak scenarios
Note13 Mar 2021
Staff trained in infection prevention including COVID-19 and safe use of PPE
Note13 Mar 2021
Policies and procedures in place for infection prevention and control
Note13 Mar 2021
Staff had access to regular COVID-19 testing with considerations for clinically vulnerable staff
Note13 Mar 2021
Staff demonstrated correct use of PPE including masks, gloves, aprons and visors

responsive

Note30 Jan 2021
Complaints handling
Note30 Jan 2021
Accuracy and consistency of care records
Note30 Jan 2021
Consistency of case management

safe

Note13 Mar 2021
S5 Preventing and controlling infection
Note30 Jan 2021
Safeguarding awareness and pre-employment checks
Note30 Jan 2021
Missed and late calls
Note30 Jan 2021
Staffing levels and contingency planning

well_led

Note30 Jan 2021
Incident learning and team meetings
Note30 Jan 2021
Staff communication and engagement
Note30 Jan 2021
Record keeping and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LE16 7QU
Registered manager: Sturgess, Jessica
Local authority: Leicestershire
Region: East Midlands
City: Market Harborough
Last CQC check: 23/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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