Operated by Van Parys Care Services Limited

Home Instead

Requires improvementRated 16/12/2023Home care · Harrogate

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2023
Staff support: induction, training, skills and experience
Note16 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Dec 2023
Annual quality surveys undertaken with outcomes shared with staff to support learning and improvement.
Note16 Dec 2023
Open and positive culture; staff described management as approachable, fair and outstanding.
Note16 Dec 2023
Service had strong community links including dementia cinema and health and wellness initiatives.
Note16 Dec 2023
Consent sought and documented in line with MCA principles; staff knowledgeable about MCA.
Note16 Dec 2023
People supported to access healthcare services with timely referrals to partner organisations.
Note16 Dec 2023

Note16 Dec 2023
End of life care and support
Note16 Dec 2023
Improving care quality in response to complaints or concerns
Note16 Dec 2023
Meeting people's communication needs
Note16 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Dec 2023
Learning lessons when things go wrong
Note16 Dec 2023
Preventing and controlling infection
Note16 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note16 Dec 2023
Staffing and recruitment
Note16 Dec 2023
Assessing risk, safety monitoring and management
Note16 Dec 2023
Using medicines safely

Note16 Dec 2023
Working in partnership with others
Note16 Dec 2023
Duty of candour; engaging and involving people; continuous learning and improving care
Note16 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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