Operated by Care Support and Domestic Services Limited

Woodlea Supported Accommodation

GoodRated 30/10/2020Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Oct 2022
Ensuring people are well treated and supported

Note7 Oct 2022
Adapting service, design, decoration to meet people's needs
Note7 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note7 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Oct 2022
Staff support: induction, training, skills and experience
Note7 Oct 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note7 Oct 2022
Assessing people's needs and choices; delivering care in line with standards

Note7 Oct 2022
Complaints policy available in easy read format and used as a learning opportunity
Note7 Oct 2022
Risk management plans in place and accessible to staff
Note7 Oct 2022
Clean communal areas and effective infection control measures
Note7 Oct 2022
Multi-disciplinary approach to meeting health needs including doctors, district nurses and dentists
Note7 Oct 2022
Care delivered within the framework of the Mental Capacity Act 2005 with appropriate DoLS applications
Note7 Oct 2022
Staff were patient, kind and friendly; people treated with dignity and respect

Note7 Oct 2022
Improving care quality in response to complaints or concerns
Note7 Oct 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note7 Oct 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note7 Oct 2022
Working in partnership with others; engaging and involving people using the service, the public and staff
Note7 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info