Note29 Jan 2020
Effective liaison with healthcare professionals, described by one health professional as 'seamless'.
Note29 Jan 2020
Positive feedback from people and relatives, with high satisfaction ratings in quarterly and annual reviews.
Note29 Jan 2020
Complaints procedure was clear with timescales, and the one complaint received was resolved promptly.
Note29 Jan 2020
Open and supportive management culture with accessible managers and robust quality monitoring systems.
Note29 Jan 2020
People's dignity, privacy and independence were actively promoted and respected by staff.
Note29 Jan 2020
Care plans were person-centred, reviewed regularly, and available in people's homes.
Note29 Jan 2020
Staff received regular supervision and annual appraisals, with training across a broad range of relevant areas.
Note29 Jan 2020
Thorough induction and shadowing programme for new staff, with competency checks before unsupervised working.
Note29 Jan 2020
Consistent staffing with reliable, on-time visits and no missed calls reported by people using the service.
Note29 Jan 2020
People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting mechanisms.
minormedication_management29 Jan 2020
The service manager agreed that including the amount of medicines received on the medicine administration records (MAR) would support better auditing.
minorrecord_keeping29 Jan 2020
While a record was available to confirm that the documents had been seen by the provider, evidence of staff identity was not available.
Note20 Jun 2019
Proactive partnership working with healthcare professionals and participation in sepsis toolkit initiative
Note20 Jun 2019
Strong governance with audits, spot checks, care plan reviews and annual surveys driving improvement
Note20 Jun 2019
Effective end of life care planning with people's cultural and personal wishes carried out
Note20 Jun 2019
Regular supervision, appraisals and wide-ranging training actively encouraged staff development
Note20 Jun 2019
Medicines managed safely with staff trained and competency spot-checked by the registered manager
Note20 Jun 2019
Robust recruitment including DBS checks and a thorough induction programme including the Care Certificate
Note20 Jun 2019
People consistently reported feeling safe, with regular staff arriving on time and no missed visits
Note20 Jun 2019
Strong person-centred culture with staff matched to people by interests, hobbies and beliefs