Operated by Hand 2 Hold Limited

Easterside Community Hub

GoodRated 16/01/2024Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note16 Jan 2024
People and relatives felt safe with care staff and commented positively on carers.
Note16 Jan 2024
Accidents and incidents were monitored for themes and trends with action taken to minimise recurrence.
Note16 Jan 2024
Provider worked in partnership with others including care management, safeguarding, and local provider forums.
Note16 Jan 2024
Positive culture described by staff as 'supportive' with 'good teamwork', and leadership open to feedback.
Note16 Jan 2024
Staff were trained and assessed as competent, with scenario-based training sessions to develop problem solving skills.
Note16 Jan 2024
Medicines were managed safely using electronic administration records that were regularly audited.
Note16 Jan 2024
Safe recruitment practices were followed and staff understood how to safeguard people from abuse and avoidable harm.
minorgovernance16 Jan 2024
Audits of risk assessments and care records had not identified that they did not always reflect people's decisions and preferences.
minorcare_planning16 Jan 2024
Risk assessments did not always reflect people's decisions, for example in relation to their dietary needs and preferences.
moderatestaffing_levels16 Jan 2024
"Their timing is really bad" and "The fill ins [not regular staff] often come too late and don't stay the full hour."