Note9 Jun 2022
People in Brighton and Hove were generally happy with their care and felt treated with kindness.
Note9 Jun 2022
Staff felt supported in their roles and demonstrated good understanding of safeguarding.
Note9 Jun 2022
Staff recruitment had improved since last inspection, with employment histories and references checked appropriately.
Note9 Jun 2022
Detailed risk assessments identified hazards and guided staff to reduce or eliminate risks.
Note9 Jun 2022
Staff followed infection prevention and control procedures effectively, using PPE correctly.
Note9 Jun 2022
Medicines were managed appropriately; MAR audits undertaken and errors investigated.
moderateleadership9 Jun 2022
The service had been without a manager registered with the CQC since January 2020... a significant amount of time had passed without the provider meeting this condition.
minorcommunication_with_families9 Jun 2022
A carer told me that [my relative's] hours have been cut... It was wrong that the carers told me and not the management.
moderatecare_planning9 Jun 2022
Information in people's care plans in respect to their preferences around call timings and tasks did not match the care that was scheduled and delivered.
moderateincident_learning9 Jun 2022
We could not see evidence of what further action had been considered or taken place subsequently to mitigate the risk of re-occurrence and keep people safe.
criticalgovernance9 Jun 2022
The provider had not ensured they had effective systems and processes in place to assess and monitor the quality of their service. This is a breach of regulation 17.
criticalperson_centred_care9 Jun 2022
The provider had failed to ensure that people received care that was appropriate, met their needs and reflected their preferences. This is a breach of regulation 9.
criticalmissed_or_late_visits9 Jun 2022
The morning call can be as early as 7:30am and as late as 10:45am. It is difficult to plan the day, very unsettling.
Note30 Oct 2021
People supported to maintain independence, choice and control over their care
Note30 Oct 2021
Good medicines management with regular auditing of medication administration records
Note30 Oct 2021
Telephone monitoring system used to track care call times and ensure visit compliance