Royale Carers Limited

GoodRated 2 Mar 2022Home care · Westcliff On Sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note3 Feb 2022
Good quality assurance and partnership working with Local Authority and healthcare professionals
Note3 Feb 2022
Positive, person-centred culture with supportive and approachable management
Note3 Feb 2022
Strong infection prevention and control with adequate PPE supplies
Note3 Feb 2022
Effective medication audits enabling errors to be identified and lessons learned
Note3 Feb 2022
Suitable safeguarding arrangements with staff understanding how to raise concerns
Note3 Feb 2022
Robust staff recruitment and selection practices, no longer in breach of Regulation 19
moderaterecord_keeping3 Feb 2022
Additional information was required to demonstrate how risks to a person's wellbeing and safety were to be mitigated.
minormissed_or_late_visits3 Feb 2022
People told us there were times when staff arrived later than planned.
minorstaff_training3 Feb 2022
Staff had received medicines training. However, we found some training was out of date.
moderatecare_planning3 Feb 2022
risks for people were not always identified and recorded in relation to people's care and support needs

Note3 Feb 2022
Working in partnership with others
Note3 Feb 2022
Engaging and involving people, public and staff
Note3 Feb 2022
Managers and staff being clear about their roles
Note3 Feb 2022
Promoting a positive culture; continuous learning; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info