Caring Care Limited

GoodRated 13/09/2018Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note29 Jan 2020
Provider engaged with external forums and initiatives to share best practice and improve care quality
Note29 Jan 2020
Staff felt valued and supported, with regular supervision, unannounced competency checks and an annual awards event
Note29 Jan 2020
Positive and approachable registered manager with clear quality monitoring through weekly, monthly and annual audits
Note29 Jan 2020
Strong person-centred approach including matching staff to people by personality, language and cultural needs
Note29 Jan 2020
Staff competency in medication administration regularly checked with correctly completed MAR records
Note29 Jan 2020
Consistent staffing with sufficient travel time between calls, resulting in reliable, on-time visits
Note29 Jan 2020
Thorough recruitment process including DBS checks and pre-employment verification
Note29 Jan 2020
People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and escalation procedures