Operated by Abbey Care Solutions Limited

Abbey Care Solutions Ltd

GoodRated 19/04/2023Home care · Waltham Abbey

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note19 Apr 2023
Staff felt supported, with access to supervision and a responsive management team.
Note19 Apr 2023
Registered manager responded promptly to inspection feedback, immediately booking reviews for people with concerns about call times.
Note19 Apr 2023
Positive culture with strong person-centred care and high satisfaction from professionals, including being described as 'one of the best care companies'.
Note19 Apr 2023
Infection control systems were in place with sufficient PPE provided and staff trained.
Note19 Apr 2023
Medicines were managed safely with appropriate staff training and competency assessments including spot checks.
Note19 Apr 2023
Risk assessments and care plans were comprehensive, regularly reviewed and updated to reflect changes in people's needs.
Note19 Apr 2023
Staff knew people well and understood how to protect them from abuse, working effectively with other agencies.
minormedication_management19 Apr 2023
We identified some minor recording issues within medication administration records. Whilst audits had identified these recording issues, they did not always clearly record what action had been taken.
minorrecord_keeping19 Apr 2023
We identified some minor recording issues within medication administration records. Whilst audits had identified these recording issues, they did not always clearly record what action had been taken.
moderatemissed_or_late_visits19 Apr 2023
they come three times a day and they can be up to an hour late and sometimes they don't let us know