Note19 Jul 2022
Continuity of care was provided through a regular care worker.
Note19 Jul 2022
The service worked in partnership with GPs, district nurses and social workers.
Note19 Jul 2022
Care staff spoke positively of the registered manager as supportive, approachable and available.
Note19 Jul 2022
Systems were in place to prevent and control the spread of infection, with PPE supplies and weekly COVID-19 testing.
Note19 Jul 2022
Care staff were able to describe the different types of abuse, the signs they would look for to recognise abuse and the actions they would take to report their concerns.
Note19 Jul 2022
Risks associated with people's health and care needs were assessed and recorded as part of the care planning process.
Note19 Jul 2022
People received their medicines safely and as prescribed.
moderateleadership19 Jul 2022
none of the actions taken, linked to the issues we identified at the last inspection.
minorcomplaints_handling19 Jul 2022
the complaints policy did not provide any information on the timelines within which the provider would deal with complaints received.
moderatestaff_training19 Jul 2022
One combined competency assessment had been completed for one staff member and the registered manager. We were unsure why the assessment was combined and how the registered manager had assessed their…
moderatemedication_management19 Jul 2022
The medicines management policy did not reference current National Institute for Health and Care Excellence (NICE) guidance on the management of medicines in the community
moderaterecord_keeping19 Jul 2022
Employment records listed on staff members application forms and references provided did not match those as listed on their CV.
criticalstaff_competency19 Jul 2022
For three staff recruitment files, the Disclosure and Barring Service (DBS) checks had been completed after the person had started to work for the service.
criticalstaff_competency19 Jul 2022
Three staff recruitment files contained references from the same companies with similar handwriting which suggested that both references from different companies may have been written by the same pers…
criticalstaff_competency19 Jul 2022
The registered provider had failed to operate effective recruitment procedures to ensure that persons employed meet the conditions as specified in Schedule 3.
criticalgovernance19 Jul 2022
The lack of management audits and checks meant that the issues we identified during this inspection had not been identified by the registered manager.
criticalgovernance19 Jul 2022
The registered provider did not have effective systems and processes in place to assess, monitor and improve the quality of the services provided.