Promedica24 (Lancashire) Limited

GoodRated 26/05/2023Home care · Rossendale

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note26 May 2023
Regular staff supervision, monthly meetings, and satisfaction surveys with analysis and service improvements
Note26 May 2023
Detailed development plan including electronic care management system and improved end of life care planning
Note26 May 2023
Strong partnership working with speech and language therapy, OT, district nurses, GPs, and physiotherapy
Note26 May 2023
Detailed audit schedule covering medicines, safeguarding, pressure care, MCA, and falls with action plans
Note26 May 2023
Registered manager instilled positive, open culture with staff feeling valued and people feeling engaged
Note26 May 2023
Robust recruitment checks including DBS, right to work, identity checks, and explained employment gaps
Note26 May 2023
Medicines managed safely with accurate MARs, frequent audits, and competency assessments of staff
Note26 May 2023
Effective safeguarding systems with monitored referrals and unannounced spot checks by care managers