Operated by Siete Ltd

Siete Care Services

GoodRated 2 Aug 2022Home care · Banbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note8 Feb 2022
Positive, person-centred culture with strong relationships between manager, staff and people
Note8 Feb 2022
Clear leadership structure with quality assurance audits and accurate, up-to-date records
Note8 Feb 2022
Improvement from previous Requires Improvement rating, breach of Regulation 17 resolved
Note8 Feb 2022
Effective infection control with PPE provision and COVID-19 measures
Note8 Feb 2022
Safe recruitment practices including DBS, identity and work history checks
Note8 Feb 2022
Robust risk assessments and risk management plans in place (e.g. pressure damage, falls, allergies)
Note8 Feb 2022
People and relatives reported feeling safe; staff trained to recognise and report abuse
Note8 Feb 2022
Medicines administered safely by trained, competent staff with regular competency assessments
minormissed_or_late_visits8 Feb 2022
People told us staff had been punctual but lately visits were sometimes late.
minorstaffing_levels8 Feb 2022
It has become difficult to recruit new staff, with the pandemic situation we are having work to harder to cover visits. It is worrying but we are managing at the moment.

Note8 Feb 2022
Working in partnership with others
Note8 Feb 2022
Continuous learning and improving care
Note8 Feb 2022
How the provider understands and acts on the duty of candour
Note8 Feb 2022
Engaging and involving people using the service, the public and staff
Note8 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements