Universal Care Agency Ltd

Portsmouth, PO6 · Established 27/1

A CQC-regulated home-care provider serving Portsmouth, registered since 27/1. Rated Good at its most recent CQC inspection (Nov 2025).

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What the CQC found

The five questions inspectors ask, and how Universal scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Two 'as required' medication protocols had been introduced since the previous inspection, representing some progress.”
CQC inspection report, Oct 2023

“One care plan identified as insufficient at the last inspection had been updated to include details of the person's medical conditions.”
CQC inspection report, Oct 2023

“Relatives praised the registered manager's honesty, intelligence and integrity, and the quality of care workers.”
CQC inspection report, Oct 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2025
Not rated
Date of assessment 8 April to 6 May 2025. Universal Care Agency Ltd is a domiciliary care agency that provides care and support to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help…
Oct 2023
Requires improvement
This targeted inspection of Universal Care Agency Ltd found the provider in continued breach of Regulations 12 and 17, with persistent failures in medication management, risk assessment detail, staff competency checks, and governance auditing. No improvements…
Nov 2022
Requires improvement
Universal Care Agency Ltd was rated Requires Improvement overall following a focused inspection of Safe and Well-led domains, with Well-led downgraded to Inadequate due to a continued breach of Regulation 17 for failing to maintain effective governance systems…
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Universal does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PO6 3UD in Portsmouth. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PO6

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