Operated by Advantage Healthcare Limited

Advantage Healthcare - North West & Yorkshire

GoodRated 31/08/2023Home care · Altrincham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note31 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 Aug 2023
Staff support: induction, training, skills and experience
Note31 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Aug 2023
Provider conducted surveys and drove improvements via a 'you said, we did' initiative.
Note31 Aug 2023
People's communication needs were individually documented and staff demonstrated strong understanding of non-verbal communication.
Note31 Aug 2023
Electronic call monitoring system used to track visit punctuality and generate alerts for late visits.
Note31 Aug 2023
Open, inclusive culture with high staff morale; staff felt valued and supported by management.
Note31 Aug 2023
Strong governance with fortnightly quality reviews, regular audits of care plans, medicine records and daily records, and an effective on-call system.
Note

Note31 Aug 2023
End of life care and support
Note31 Aug 2023
Improving care quality in response to complaints or concerns
Note31 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note31 Aug 2023
Meeting people's communication needs
Note31 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Aug 2023
Preventing and controlling infection
Note31 Aug 2023
Using medicines safely
Note31 Aug 2023
Staffing and recruitment
Note31 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note31 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note31 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note31 Aug 2023
Engaging and involving people using the service, the public and staff
Note31 Aug 2023
How the provider understands and acts on the duty of candour; Working in partnership with others
Note31 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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