Wirral Mind

GoodRated 22/03/2018Home care · Wirral

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care
Note30 Oct 2021
Dignity and privacy
Note30 Oct 2021
Kindness and respect

effective

Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Supervision
Note30 Oct 2021
Staff training and induction
Note30 Oct 2021
Mental Capacity Act compliance

Other

Note30 Oct 2021
The registered provider notified CQC of incidents as required by law.
Note30 Oct 2021
A complaints process was in place including an easy read version; no complaints had been received at time of inspection.
Note30 Oct 2021
Sufficient staffing levels were maintained and people received one-to-one care where required.
Note30 Oct 2021
Audit systems covering care records, medicines, accidents, incidents and finances were in place with follow-up action taken.
Note30 Oct 2021
Activities were available to prevent social isolation; people were described as 'always out'.
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Activities and social engagement
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Risk assessment and incident management
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medication management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Safe recruitment practices

well_led

Note30 Oct 2021
CQC statutory notifications
Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Quality audit systems
Note30 Oct 2021
Data governance and information security

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CH41 5DL
Registered manager: Conroy, Nicola
Local authority: Wirral
Region: North West
City: Wirral
Last CQC check: 22/Mar/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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