AM-R-AZ LLP

Requires improvementRated 24/02/2023Home care · Daventry

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2023
Staff support: induction, training, skills and experience
Note25 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Mar 2023
People and relatives could raise concerns with the registered manager and access notes staff had written.
Note25 Mar 2023
Staff understood duty of candour and the service apologised when things went wrong.
Note25 Mar 2023
The service could share information with healthcare professionals via an online application in emergencies.
Note25 Mar 2023
People were supported to maintain a healthy diet and adequate fluid intake with nutrition and hydration records in place.
Note25 Mar 2023
Care plans included protected characteristics such as pronouns, religion, culture and preferred gender of staff.
Note25 Mar 2023
Staff received safeguarding training and knew how to recognise and report abuse, including to external agencies.

Note25 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Mar 2023
Preventing and controlling infection
Note25 Mar 2023
Staffing and recruitment
Note25 Mar 2023
Learning lessons when things go wrong
Note25 Mar 2023
Assessing risk, safety monitoring and management
Note25 Mar 2023
Using medicines safely

Note25 Mar 2023
How the provider understands and acts on the duty of candour
Note25 Mar 2023
Continuous learning and improving care
Note25 Mar 2023
Engaging and involving people using the service, the public and staff
Note25 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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