Operated by The Lantern Community

Phoenix

GoodRated 3 Jun 2019Home care · Ringwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note25 Jun 2022
People reported feeling safe and happy living at the service
Note25 Jun 2022
Person-centred, relaxed and kind staff interactions observed
Note25 Jun 2022
Safe recruitment practices including references and DBS checks
Note25 Jun 2022
Sufficient staffing levels maintained despite Brexit and COVID, with bank staff cover
Note25 Jun 2022
Easy read safeguarding and complaints information available to people
Note25 Jun 2022
Safeguarding concerns appropriately reported to external agencies
Note25 Jun 2022
Staff completed safeguarding training and understood how to recognise and report abuse
Note25 Jun 2022
Safe, clean, well equipped and well-maintained environment meeting sensory and physical needs
Note25 Jun 2022
Staff supported people to have maximum possible choice, control and independence