Operated by The Lantern Community

Four Meadows

GoodRated 15/02/2023Home care · Ringwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note15 Feb 2023
Provider introduced an independent well-being health professional offering holistic therapies for people and staff.
Note15 Feb 2023
Care team recognised with the Linda McEnhill award for outstanding bereavement support.
Note15 Feb 2023
Effective quality assurance programme including audits of medication, infection prevention, complaints and health and safety.
Note15 Feb 2023
Strong multi-disciplinary working with GPs, physiotherapists, speech and language therapists and community learning disability teams.
Note15 Feb 2023
Open and honest leadership culture with clear management structure, regular supervisions, team meetings and staff feeling valued.
Note15 Feb 2023
Risk assessments were current, person-centred and involved people and their families, supporting independence with least restriction.
Note15 Feb 2023
Medicines were safely managed, stored and administered with regular audits and competency checks for staff.
Note15 Feb 2023
Robust recruitment processes including full employment history checks, reference verification and DBS checks.
Note15 Feb 2023
People and relatives reported feeling safe, happy and well-supported, with consistent and knowledgeable staff who knew people well.