Operated by Potensial Limited

Northwest Domiciliary Agency

GoodRated 3 Apr 2026Home care · Ormskirk

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Jan 2021
Access to advocacy
Note30 Jan 2021
Involvement in care decisions
Note30 Jan 2021
Dignity, respect and independence

effective

Note30 Jan 2021
Nutrition and hydration
Note30 Jan 2021
Mental Capacity Act compliance
Note30 Jan 2021
Supervision and appraisal
Note30 Jan 2021
Staff training and induction

Other

Note30 Jan 2021
External quality award accreditation demonstrating third-party validation of service quality.
Note30 Jan 2021
Information provided in accessible formats including pictograms and audio tapes.
Note30 Jan 2021
People supported to maintain independence, community links, hobbies, voluntary and paid work, and religious activities.
Note30 Jan 2021
Medication management well organised with clear audits, detailed policies, competency assessments and good pharmacist relationship.
Note30 Jan 2021
Comprehensive quality monitoring including monthly health and safety checks, medication audits, infection control audits and cross-checking system across the organisation.
Note

responsive

Note30 Jan 2021
Community access and activities
Note30 Jan 2021
Complaints handling
Note30 Jan 2021
Person-centred care planning

safe

Note30 Jan 2021
Medication management
Note30 Jan 2021
Risk management
Note30 Jan 2021
Safeguarding
Note30 Jan 2021
Recruitment and staffing

well_led

Note30 Jan 2021
External partnerships and oversight
Note30 Jan 2021
Quality assurance and governance
Note30 Jan 2021
Leadership and management structure

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: L40 6HP
Registered manager: Brady, Toni-Marie
Local authority: Lancashire
Region: North West
City: Ormskirk
Last CQC check: 04/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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