Excalibur Serviced Offices

Redditch, B98 · Established 13/1 · Operated by MADeBA Care Ltd

A CQC-regulated home-care provider serving Redditch, registered since 13/1. Rated Good at its most recent CQC inspection (20/03/2019).

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What the CQC found

The five questions inspectors ask, and how Excalibur scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Consent sought from people prior to care being provided in line with MCA principles”
CQC inspection report, Jan 2020

“No missed or late calls reported; staff confirmed they always arrived on time and stayed the full duration”
CQC inspection report, Jan 2020

“Registered manager was widely praised as approachable, supportive and responsive”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Requires improvement
MADeBA Care Ltd (trading as Excalibur Serviced Offices) was rated Requires Improvement overall at its September 2017 inspection, with Good ratings for safe, caring and responsive but Requires Improvement for effective and well-led. Key failures centred on staf…
Mar 2019
Good
MADeBA Care Ltd (Excalibur Serviced Offices) improved from Requires Improvement to Good across all five key questions at this February 2019 inspection, with notable progress in staff training and governance systems. A minor gap was identified in care planning,…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Excalibur does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B98 7LG in Redditch. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B98

Comparable agencies nearby

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Home Instead Redditch and Bromsgrove

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Eclipse HomeCare (Terryspring Court)

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