Heart to Heart Home Care Agency

Norwich, NR10 · Established 03/0 · Operated by Heart to Heart Home Care Agency Ltd

A CQC-regulated home-care provider serving Norwich, registered since 03/0. Rated Good at its most recent CQC inspection (26/02/2019).

What the CQC found

The five questions inspectors ask, and how Heart scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“The service worked collaboratively with healthcare professionals and external agencies.”
CQC inspection report, Jan 2020

“Open and inclusive management culture; staff felt valued and able to raise concerns without fear.”
CQC inspection report, Jan 2020

“Incidents were logged, analysed for trends and lessons shared with staff at team meetings.”
CQC inspection report, Jan 2020

Inspection history

Jan 2020
Good
Heart to Heart Home Care Agency received an overall Good rating at its first inspection in December 2018, with Safe rated Requires Improvement due to unsafe medicine administration and recording practices, unreported medication errors to the Local Authority Sa…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NR10 4RA in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR10

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Registered manager: Jermy, Dean

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