Operated by Heart to Heart Home Care Agency Ltd

Heart to Heart Home Care Agency

GoodRated 26/02/2019Home care · Norwich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
The service worked collaboratively with healthcare professionals and external agencies.
Note29 Jan 2020
Open and inclusive management culture; staff felt valued and able to raise concerns without fear.
Note29 Jan 2020
Incidents were logged, analysed for trends and lessons shared with staff at team meetings.
Note29 Jan 2020
Good infection control practice with appropriate use of personal protective equipment.
Note29 Jan 2020
The service had effective contingency plans for adverse events such as bad weather.
Note29 Jan 2020

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Cera Care Operations Limited

Not rated4.2 km awayNorfolk

Registered manager: Jermy, Dean

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