Operated by City Care Agency Ltd

City Care Agency

GoodRated 13/05/2023Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note13 May 2023
Provider stabilised several challenging care packages where previous providers had struggled, noted by health professionals.
Note13 May 2023
Comprehensive quality assurance system including audits, spot checks, telephone monitoring and staff meetings.
Note13 May 2023
Provider worked in partnership with health and social care professionals, local authorities and voluntary organisations.
Note13 May 2023
Positive organisational culture: over 40 staff praised management, describing a fair, open and inclusive environment.
Note13 May 2023
Strong infection prevention and control practices with adequate PPE supply and regular staff updates.
Note13 May 2023
Medicines safety procedures included real-time alerts, competency assessments and regular training for staff.
Note13 May 2023
Safeguarding incidents were properly reported, logged and followed up; no unreported incidents were found.
Note13 May 2023
Safer recruitment procedures were robust, with DBS checks, references and proof of identity in place for all staff.
Note13 May 2023
Electronic Call Monitoring of 5957 calls for 87 people found no major concerns with scheduling; timekeeping feedback was consistently positive.
minormedication_management13 May 2023
Where we identified 2 minor discrepancies related to the accuracy of people's support within their care records, the registered manager acknowledged the records would be updated immediately.
minorrecord_keeping13 May 2023
we found the volume of assessments and the layout of the care plans difficult to navigate, which led to duplication and some minor inconsistencies across the records we reviewed.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: E1 4UN
Registered manager: Hassan, Abdi
Local authority: Tower Hamlets
Region: London
City: London
Last CQC check: 13/May/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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