Topaz Care and Support Company Limited

GoodRated 10 Mar 2023Home care · Rainham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Oct 2023
Supporting people to live healthier lives and access healthcare services; staff working with other agencies
Note3 Oct 2023
Staff support: induction, training, skills and experience
Note3 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Oct 2023
Quality assurance through bi-monthly audits of care plans, medicines records, training and call logs.
Note3 Oct 2023
Mental Capacity Act principles followed, with consent sought before all care interactions.
Note3 Oct 2023
Effective incident and accident reporting system with lessons-learned processes to prevent reoccurrence.
Note3 Oct 2023
People and relatives consistently positive about staff punctuality, kindness, dignity and competence.
Note3 Oct 2023
Strong partnership working with local authorities, social workers, paediatric nurses, SALT, dieticians and other health and education professionals.
Note

Note3 Oct 2023
End of life care and support
Note3 Oct 2023
Improving care quality in response to complaints or concerns
Note3 Oct 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note3 Oct 2023
Meeting people's communication needs
Note3 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Oct 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note3 Oct 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note3 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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