Operated by First Option Healthcare Limited

First Option Healthcare

GoodRated 11 May 2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Staff incentives including monthly newsletters, carer/nurse of the month awards and events celebrating cultural diversity to support retention.
Note5 Nov 2022
Open culture promoted with duty of candour embedded; accidents and incidents analysed at regular management meetings.
Note5 Nov 2022
Staff supported with continuing professional development; in-house clinical educators were accredited to train nurses and care staff.
Note5 Nov 2022
Provider commissioned external audits in addition to internal quality checks and acted on feedback to drive improvements.
Note5 Nov 2022
Strong multi-disciplinary working with commissioners, GPs, occupational health practitioners, local authorities and charities.
Note5 Nov 2022

Note5 Nov 2022
Working in partnership with others
Note5 Nov 2022
Engaging and involving people using the service, the public and staff
Note5 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Nov 2022
How the provider understands and acts on the duty of candour
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering