Note23 Feb 2022
Staff completed equality, diversity and human rights training
Note23 Feb 2022
Complaints were initially responded to within 24 hours per the provider's procedure
Note23 Feb 2022
Staff used appropriate PPE and followed infection control practices
Note23 Feb 2022
Service worked within the principles of the Mental Capacity Act and obtained consent
Note23 Feb 2022
Recruitment practices included criminal record checks and right-to-work checks
Note23 Feb 2022
Staff received induction based on the Care Certificate and training in mandatory and specialist areas
Note23 Feb 2022
Staff treated people with dignity and respect and encouraged independence
minorstaff_competency23 Feb 2022
I don't think she has been trained to deal with mental health issues... she just doesn't have the background for dealing with mental health.
moderaterecord_keeping23 Feb 2022
they had failed to identify that the care records were not accurate, risk assessments were not detailed and care plans were not person centred.
moderatemissed_or_late_visits23 Feb 2022
Some of the concerns identified included missed visits.
moderatecomplaints_handling23 Feb 2022
the provider was aware that aspects of the procedure were not always followed, such as informing people of the outcome of their complaint in writing.
moderateperson_centred_care23 Feb 2022
Care plans provided details of people's needs, however they were not always person-centred.
moderateincident_learning23 Feb 2022
records of incidents reviewed did not demonstrate the outcomes and where there had been learning from them.
moderatecare_planning23 Feb 2022
risk assessments were unclear and did not provide guidance on how some risks should be managed.
criticalgovernance23 Feb 2022
Governance arrangements had not operated effectively to improve the quality and safety of the service.
criticalmedication_management23 Feb 2022
we found major concerns in relation to one person who had been administered medicine not prescribed for them for a week without the provider noticing.
criticalsafeguarding23 Feb 2022
people were not always protected from abuse because the provider failed to identify when abuse had taken place